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Booking through website minimum 12:00 pm 3 days before departure.

Wifi will be sent at least 1 day before departure.

Enjoy the internet anywhere you go.

Return the devices.

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* Minimum booking 12:00 pm 3 days before departure




1. Q : How to enter the SKYROAM device management portal page? 

    A : Go to the device management page by visiting
    (you can press the guide to save the portal page to the phone's home screen and access it at any time)

2. Q : How long does it take to boot the network?

    A : Different countries have different boot time, usually take 1~2 minutes. If the location signal is not good, it takes up to 5 minutes.

3. Q : How many devices can I connect at the same time?

    A : Connect up to 5 devices at the same time

4. Q : In the country where the Skyroam signal is covered,But there is no network, what should I do?

    A : During the journey, the Skyroam signal will be affected by the local signal strength,.But fast moving, remote location, underground shopping malls, relatively closed wine, old buildings, national borders, mountainous areas and other remote locations, the signal may be less stable, please also Note that if you are in the above position, it is recommended to try to stabilize or change the position and try again; if it is not possible, it is recommended that you turn off the device and restart the device after 5-10 minutes

5. Q : My Device isn't working

    A : You can find self-guided support included with your device( You can also contact our support team at You will need to provide some account or hotspot information (your serial number) to help our agents find your account and provide support. If you are having connection problems, here are some basic reset instructions: Please hold down the "down" button and then the "start" button to perform a reset on the device. Also, you can go into the Menu and under Advanced you will be able to "Reset Connection". Please reach out to our support team if you are unable to refresh your connection and we will look into any service issues you may be having.